First Time Customer Guide for Thorsen’s-Norquist Plumbing and HVAC Services

Welcome to Your First Service Experience

When you’re preparing for your first visit from Thorsen’s-Norquist Plumbing, Rooter Service, Heat & Air, here’s what you can expect from our comprehensive service process.

Before Your Appointment

  • Clear access to your HVAC systems and plumbing areas
  • Make note of all issues you’ve observed
  • Secure pets in a separate area
  • Ensure parking access for service vehicles

Service Areas

We proudly serve the following Central Valley communities:

  • Turlock
  • Modesto
  • Ceres
  • Riverbank
  • Atwater
  • Oakdale

What to Have Ready

  • Recent utility bills
  • Equipment maintenance history
  • List of recent problems or concerns
  • Payment method (we accept major credit cards)

After Service

Our technicians will:

  • Explain all completed work
  • Provide maintenance recommendations
  • Answer any questions about your system
  • Offer preventive maintenance options

Remember to schedule regular maintenance to keep your systems running efficiently throughout the year. For emergency services, our team is available to respond promptly to your heating, cooling, and plumbing needs across our entire service area.

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